--- title: I can't access my account to accept my offer description: Logging into your student portal --- [Skip to content](https://faq.cwa.ac.uk/i-cant-access-my-account-to-accept-my-offer#main-content) English Show submenu for translations [![College of West Anglia](https://faq.cwa.ac.uk/hs-fs/hubfs/CWA%20logos/CWA%20logo%202line.png?width=405&height=109&name=CWA%20logo%202line.png)](https://cwa.ac.uk/) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://cwa.ac.uk/contact/feedback-and-enquiries) [Contact us](https://cwa.ac.uk/contact/feedback-and-enquiries) How can we help you? - There are no suggestions because the search field is empty. 1. [Chatbot Knowledge](https://faq.cwa.ac.uk/?hsLang=en) 2. [Support](https://faq.cwa.ac.uk/support?hsLang=en) 3. [Student Information](https://faq.cwa.ac.uk/support?hsLang=en#student-information) # I can't access my account to accept my offer ## Trouble shooting logging in to your student portal Looks like the portal is playing hard-to-get!  If you’ve never logged into the student portal before, check your inbox for an acknowledgement email from us—it contains your user ID and instructions. You’ll need to create a password by visiting our [password reset page](https://sites.cwa.ac.uk/passwords/?_gl=1*efanhs*_gcl_au*NjQ1NzY2MzIuMTc0NDIxMDI0NC4yMDIzMDE4NTcyLjE3NDYwMDY5MjYuMTc0NjAwNjkyNg..) and following the steps in the email. Once you’ve set your password, you can log in, manage your details and accept your offer. If those steps aren’t unlocking the digital doors, could you let me know what exactly is stopping you by emailing your details to enquiries@cwa.ac.uk. [Contact Us Page](https://cwa.ac.uk/contact/feedback-and-enquiries) - [Support](https://faq.cwa.ac.uk/support?hsLang=en#main-content) - [Student Information](https://faq.cwa.ac.uk/support?hsLang=en#student-information) - [Financial Help & Support](https://faq.cwa.ac.uk/support?hsLang=en#financial-help-support) - [Applicant Information](https://faq.cwa.ac.uk/support?hsLang=en#applicant-information) - [Equestrian Centre](https://faq.cwa.ac.uk/support?hsLang=en#equestrian-centre) - [Course Information](https://faq.cwa.ac.uk/support?hsLang=en#course-information) - [FAQs](https://faq.cwa.ac.uk/faqs?hsLang=en) - [Troubleshooting](https://faq.cwa.ac.uk/troubleshooting?hsLang=en#main-content) - [Student Portal Issues](https://faq.cwa.ac.uk/troubleshooting?hsLang=en#student-portal-issues) - [Courses](https://faq.cwa.ac.uk/courses?hsLang=en) [![College of West Anglia](https://faq.cwa.ac.uk/hs-fs/hubfs/CWA%20logos/CWA%20logo%202line.png?width=405&height=109&name=CWA%20logo%202line.png "College of West Anglia")](https://cwa.ac.uk/) [mailto:email@email.com](mailto:email@email.com) Copyright © 2025,